ERP systems can merge each of these key business operations; however, often times a mid-market manufacturer utilizes only a portion of the ERP software functions because of unique business processes. In these cases a custom software application can extend the ERP system to manage the uniqueness and complexity of the shop-floor. These software applications are ERP Extensions, and is a leading provider of manufacturing operation management solutions integrated to ERP systems. At a lowercost, taking orders on the web can automatically bring those orders into your in-house order fulfillment process. To capture these benefits you need a highly functional website that allows your customers to:
- browse, search for, and find products,
- place orders,
- check order status,
- view invoices,
- track shipments,
- update acount information,
- see their unique pricing and terms,
To complete the process, your site should integrate with your ERP financial software package. An ecommerce website integrated with your ERP financial software is ready 24/7, 365 days a year to take orders and service your customers' needs.
Important benefits to be gained from integrating your B2B/B2C ecommerce website with your ERP software:
- Close Orders with Accuracy & Speed
- Improve Customer Experience & Service
- Reduction in Order Entry Errors
- Increase revenue, reduce collection costs and improve customer service
Close Orders with accuracy & speed - The website is available and accessible by your customers 24/7, your customers can place orders at their convenience. The website can take orders even when your ERP system is offline. The orders are simply queued up and synced back to the ERP when the connection is re-established.
Improve Customer Experience & Service– You can give your customers access to a great deal of valuable information 24/7. Accessing this information online allows your customers to see it when they need it without having to contact you to find it for them. With a full bi-directional integration the information can include order history, invoice history, shipment tracking, username and password management, and re-order capabilities.
Simplify and improve sales and customer service processes – Drive sales by facilitating customer engagement across all sales channels. Accelerate logistics, manufacturing, service, and workforce processes. Turn the Internet into a profitable sales and interaction channe
Increase revenue, reduce collection costs and improve customer service– Allows your employees to focus on growing the business, increasing sales, and developing customer relationship management solutions instead of having manual key errors, chasing order information for customers, or answering questions that could be better answered on the website. With real time data syncing between the eCommerce website and your ERP Solutions customers will appreciate the benefits.
Once you have a B2B or B2C website built on Custom Technologies system it is very straightforward to integrate it with your ERP software. The exact data transferred will depend on the options that you choose to have in your website.This process provides close to real time data syncing between the website and your ERP. After the initial syncing of the data between the website and the ERP company file, the amount of data transferred at any one time is usually very small since only changes are synced. Therefore, most companies’ Internet connections can handle the load without any modifications or need for additional bandwidth.